Client Money Handling
Elleven Properties is committed to ensuring that all client money is handled safely, securely and in accordance with regulatory requirements.
Client Money:
Client money is any money we receive or hold on your behalf in connection with the services we provide.
How Your Money Is Protected:
All client money is held in a designated client account.
This account is kept separate from our business finances.
Funds are held with a UK regulated bank or building society.
Client money is never used for our own business or personal expenses.
Receiving Funds:
We accept payments via agreed methods (such as bank transfer).
All funds are recorded promptly and accurately.
Confirmation of receipt is available on request.
How Your Money Is Used:
Your funds are only used for the purpose agreed with you.
We only withdraw or transfer client money in line with the authority you have provided to us, whether set out in a
written agreement or otherwise confirmed with you.
Record Keeping:
We keep clear records of all client money received, held, and returned.
Records are maintained using simple accounting systems appropriate to the size of the business.
Client accounts are checked regularly to ensure balances are accurate.
Access and Controls:
Access to client money is restricted to the business owner only.
We maintain appropriate controls to ensure client funds are handled securely and correctly at all times.
Returning Your Money:
Any unused client money will be returned promptly.
We do not hold funds longer than necessary.
Interest:
We do not pay interest on client money.
Client Money Protection
We are a member of Client Money Protect.
This means your money is protected in the unlikely event that it is misappropriated. You may be eligible to make a claim through the scheme. A copy of our Client Money Protect certificate is available on request or via our website.
Contact:
Elleven Properties